Terms of service

Website use:

  • Users must use the website lawfully and responsibly.

  • Any misuse, fraud, or unauthorized activity is prohibited

Product information:

  • All products are subject to availability.

  • We reserve the right to refuse or cancel any order if necessary.

  • Product images are for illustration purposes; slight differences may occur.

Pricing: 

  • All prices are displayed in Egyptian Pounds (EGP).

  • Prices and promotions may change without prior notice.

  • Pricing errors may result in order cancellation and refund if applicable.

Promotions:

  • All promotions, discounts, and special offers are subject to specific terms and conditions.

  • Promotions are valid only during the advertised period or while stocks last.

  • Only one promotional offer or discount code may be applied per order unless otherwise stated.

  • Promotional offers cannot be combined unless explicitly specified.

  • Free gifts, promotional items, or bonus products are available while supplies last.

  • Discounts and promotional codes cannot be applied to previous purchases.

  • We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

  • If an order is returned or refunded, any promotional discounts or free gifts associated with that order may become void and must be returned if requested.

  • Any misuse of promotions, referral programs, or discount codes may result in order cancellation or account suspension.

Orders:

  • Placing an order on our website does not guarantee acceptance of the order.
  • All orders are subject to review, verification, and product availability.
  • An order is considered confirmed only after it has been accepted by Dermaera Lab.
  • We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:
  • Product unavailability.
  • Pricing or typographical errors.
  • Suspected fraudulent activity.
  • Incomplete or incorrect customer information.
  • Failure to verify the order when required.
  • Customers are responsible for providing accurate billing, shipping, and contact information.
  • If an order is cancelled after payment has been completed, any applicable refund will be processed according to our Refund Policy.
  • Once an order has been shipped, it cannot be cancelled. Any return or exchange will be handled in accordance with our Return & Exchange Policy.

Payments:

  • Secure payment methods only.
  • Orders are confirmed only after successful payment or order confirmation (for Cash on Delivery).

Shipping:

  • Delivery times are estimates and may vary depending on location and shipping provider.
  • Customers are responsible for providing accurate shipping information.
  • Intellectual property. 
  • All content on this website, including logos, images, text, graphics, videos, and designs, is the property of Dermaera – Private Love.
  • No content may be copied, reproduced, or used without prior written permission.

User responsibilities:

  • Customers are responsible for maintaining the confidentiality of their account information and password.

Limitation of liability:

  • At Private Love, we are committed to creating safe and gentle products for intimate skincare. Please follow the usage instructions provided with each product. If irritation or an allergic reaction occurs, discontinue use and seek medical advice. 
  • Private Love is not liable for improper use of its products or failure to follow the provided instructions

Governing law (Egypt):

  • These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.
  • Any disputes shall be subject to the exclusive jurisdiction of the Egyptian courts.

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.

Any disputes shall be subject to the exclusive jurisdiction of the Egyptian courts.